2020 is a challenging year for businesses due to the Covid-19 outbreak. It’s not only impacting the people but also the business owners around the world. Now business owners are searching and testing new ways of getting back the customers as well as retaining them and increasing customer loyalty.
So, what business owners shall do during this pandemic? Here are our tips for businesses to manage and improve customer experience during the Covid-19 outbreak.
The world has changed, the sooner businesses adapt, the better. It’s too risky for businesses back to usual practice. It’s important that businesses need to understand now is the time to adapt into the digital world.
A Business Continuity Plan will help businesses to ensure business and employees are protected and will recover quickly even if the Covid-19 comes back.
This is the MOST IMPORTANT step for businesses that haven’t transformed their business to digital. As customers have got used to digital, businesses need to start investing & learn how to transform in digital. At least businesses need to start setting up a Facebook page which is the fastest way to reach new & existing customers.
Businesses also could explore services such as collaborating with delivery partners to open up a store in the delivery platform such as Panda Mart and Grab mart.
Other digital efforts that can take part in:
As we said above, digital is the key to expand your business. If you haven’t started a cashless payment system, today is the time to do so!
Some contactless payment options that you can accept are:
An article from The Straits Times highlighted a finding by JP Morgan that in 2019, digital wallets accounted for 7% of the local e-commerce payment transactions. Before the pandemic, this figure was expected to hit 16% by 2021.
So, why not start now?